• How to modify the tracking speed of tracking PTZ IP Camera

    • Answer:

      If the tracking object is too close to the camera to get a better tracking effect, please adjust the tracking speed of the camera. We recommend adjusting the tracking speed of the camera to 20%

      For example, the following scenario:


      The setting method is as follows:

      1,Open mobile APP,go to PTZ setting


      Method to modify the horizontal tracking speed:
      Enter 150+set+X+set, X=1-10(10% to 100%), 1 represents the slowest speed, and 10 represents the fastest speed. Therefore, please input:
      150+set+2+set, adjust the horizontal tracking speed of the camera to the lowest.

      Method to modify the vertical tracking speed:
      Enter 151+set+X+set, X=1-10(10% to 100%), 1 represents the slowest speed, and 10 represents the fastest speed. Therefore, please enter:
      151+set+2+set, the vertical tracking speed of the camera is adjusted to the lowest.


  • How to find out old DID of P6SLite APP

    • Answer:


  • How to Turn on/off Auto tracking

    • Answer:


      Camera tracking is divided into 2 modes:

      1,Fixed-point tracking: fixed-point tracking based on a return position. Return to the return position and wait for the next tracking when the tracking over.

      >Before turn on the track function, you need to set the return position (Home position) after the end of the tracking.
      Then turn on tracking. In the case of no tracking action, the camera is waiting at the return position, The camera is turned on when the human is detected. After tracking is completed, the camera automatically returns to the return position and continues to wait for the next tracking.We define the return position as preset 88th

      Setting method: Rotate the camera to the position you want, then enter 88 on the keyboard,
      and  click "Set" to complete the setting of the return position   (88+Set)

      Enter 97 and click “Call” ,the camera will Trun on tracking , Setting method: [97]+[Call]; 

      Cruise tracking: Based on the cruise tracking between some preset positions(Max support 32 positions), When  human is found in cruising, the camera automatically Turn on human tracking. When the human disappears, it automatically enters the next position to continue cruising.

      Setting method: Rotate the camera to the position you want, then enter 1 on the keyboard, and click “Set” The 1th preset position is set successfully. By analogy, you can set up to 32 positions
      Set 1,2,3,4….max 32 preset positions,

      Then enter 98 and click “Call” the camera will auto turn on cruise tracking
      Setting method: [98]+[Call]  for turn on cruise tracking

      How to Turn OFF Tracking
      enter 96 and click “Set” ,the camera will Trun OFF tracking
      Setting method: [96]+[Set]

      Note: The camera will automatically resume tracking after 5 minutes when manually controlling the camera,And this waiting time can be modified. Please refer to the manual for details



  • How to setting idle action function

    • Answer:

      What is the idle action function;
      Idle action function refers to the function that the camera automatically performs a certain action when it is idle.

      For example, in the case of unmanned control, the camera will automatically enter the cruise function after waiting for

      a period of time. Idle action can perform many functions, such as: preset position cruise, 360°horizontal scan, left and right limit scan,

       fixed-point tracking, cruise tracking and so on.
      How to enable automatic cruise when idle:

      1,Run the mobile APP and enter the PTZ preset position setting Menu


      How to set some presets postion:

      Before turning on cruise, you need to set the camera's cruise point in advance. maximum 32 preset points can be set. These cruise points are the few locations you want to monitor. The camera will cruise back and forth between these locations . Turn on cruise function,The camera will cycle moving  in these preset cruise points.
      Setting 1,2,3,4….max 32 preset position,
      Then call 101th  preset camera will auto turn on cruise tracking

      2, How to turn on/ off idle action function
         130+Set for Turn on idle action function
         130+Call for Turn off idle action function
      3,How to setting idle action function:
         131+Set + N+Call ,N=Function preset,if N=101 ,means to perform cruise function

      4,How to setting the time when the idle action starts
       132+set+ N+Set (N=1-30; N represents Idle time,default is 5 minutes)
      If you want the camera to perform the idle action function after being idle for 2 minutes, the setting method is as follows:


  • How to reset PTZ ip camera

    • Answer:

      Restore the camera’s factory settings in 2 parts
      1. Restore the camera LINUX system: There is a reset button on the camera tail line. When the camera is working normally, press and hold the reset button for 15 seconds and release it, and the camera will automatically restore to factory settings

      reset button.jpg

      2. Restore the camera PTZ control part: Run the mobile APP or computer software, find the PTZ control menu on the software, and enter: 106+call+64+call on the preset keyboard. After the execution is completed, the camera will start the automatic reset operation. Please be patient, it may take 30 seconds (the camera will start the self-test process)



  • How to solve the problem of camera focus blur

    • Answer:

      When the lens is used for a long time, it may cause lens focusing problems due to temperature changes. The following is a solution to this problem. Please use this feature with caution, or ask us for help.

      Lens zoom automatic learning method:

      The following conditions need to be met before using the lens auto learning function:

      1. The camera needs to rotated to the direction of the building.
      2. The distance between the building and the camera must be greater than 50 meters
      3. During the automatic lens learning period, Do not  be controll camera.
      4. This function must be used in day


      Find the PTZ control interface on the mobile phone APP, enter 253 on the preset keyboard and click "SET", then enter 252 and then click "CALL", the camera will automatically start the focus learning function.

      please do not control the camera, it takes about 30 seconds to complete the learning.



  • In the client,camera can control,but the preset point does not work.

    • Answer:

      (1)Whether use the H264DVR protocol to add  (2)If you can not search,you should use the search tool hand movement to search IP,Port is 34567,protocol is H264DVR.following the picture


  • NVR can not search the IPC

    • Answer:

      (1)Confirm the IPC have power on,check the IPC and NVR network is unimpeded or not and comb of connect the light will bright or not.

      (2)Fixed the IPC and NVR in the same network segment.(3)Using the ONVIF protocol search in the NVR,if still can not search IPC with Ethernet cable can be directly connected to the NVR search.(4)Hand movement add the IPC to the NVR protocol:ONVIF, port:8899(default)

      (5)All of the above methods can not search or add,connect the IPC with computer to use the search in search software,Sending the screenshot of IPC system information to customer service confirmation,update the latest firmware update.


  • The IR lights are flashing at night and network is instability

    • Answer:


      (1)When the IR lights are flashing at night and network is instability,you will check and affirm the voltage stability or not.(2)Replace the power supply to try.(3)Restore the factory settings (p01:call 99+1,p02:call64+62+62)


  • The HDD or SD card video is full

    • Answer:

      (1)Need to change the code rate and frame rate to let down(not less than 18 frame rate),(2)Using the motion detection video.


  • IPC can search the wifi but can not connect

    • Answer:

      (1)Wifi signal SSID,WIFI password have some special characters such as:+*&% and so on.need to delete the router SSID and wifi password special characters ,so connect again.


  • the camera can not search the wifi

    • Answer:

      (1)Restore the factory settings.(2)Empty the browser cache or change the browser to try.(3)Using the PC client to search wifi (4)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update


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